Attendant:
- Ms. Nguyễn Thị Huỳnh Mai_ Chief of Department Office_ HCMC Department of Health (DoH)
- Mr. Trần Đức Định_ Head of IT_ HCMC DoH
- Mr. Trương Chí Long: General Planning Department_ HCMC DoH
- Representatives of hospitals: Ear Nose Throat Hospital, Go Vap District Hospital, Gia Dinh’s People Hospital
- Mr Miroslav Hajek_ CEO_ Edocu Company_Asseco Group
- Mr Lê Minh Thắng_ Project Manager_ Healthtek Ltd Company
Activities:
- Customer Feedback software provides those following functions to patients/ people:
- Reporting incidents, complaints in photos and details to authorized person of hospital/ DoH.
- Tracking and following up complaints solving process
- Service quality assessment
- DoH/ Hospitals will receive the reports quickly to solve problems more effectively and increase quality service in hospitals
