• Ms. Nguyễn Thị Huỳnh Mai_ Chief of Department Office_ HCMC Department of Health (DoH)
  • Mr. Trần Đức Định_ Head of IT_ HCMC DoH
  • Mr. Trương Chí Long: General Planning Department_ HCMC DoH
  • Representatives of hospitals: Ear Nose Throat Hospital, Go Vap District Hospital, Gia Dinh’s People Hospital
  • Mr Miroslav Hajek_ CEO_ Edocu Company_Asseco Group
  • Mr Lê Minh Thắng_ Project Manager_ Healthtek Ltd Company


  • Customer Feedback software provides those following functions to patients/ people:
  • Reporting incidents, complaints in photos and details to authorized person of hospital/ DoH.
  • Tracking and following up complaints solving process
  • Service quality assessment
  • DoH/ Hospitals will receive the reports quickly to solve problems more effectively and increase quality service in hospitals